Financial Assistance Programs

You may qualify for a discount on your monthly energy bill if you receive benefits from the following eligible governmental assistance program.

You’ll be enrolled automatically if an agency notifies us that you receive benefits from these eligible governmental assistance programs:

• Home Energy Assistance Program (HEAP)
• Supplemental Nutrition Assistance Program (SNAP) – NYC SNAP, Westchester SNAP
• Supplemental Security Income (SSI)
• Direct Vendor or Utility Guarantee
• Temporary Aid to Needy Families (TANF) – NYC TANF; Westchester TANF
• Safety Net Assistance (SNA) – NYC SNA, Westchester SNA

You will not be enrolled automatically if you receive benefits from any of the following eligible governmental assistance programs:

• Medicaid
• Federal Public Housing Assistance
• Veterans Disability or Survivors Pension
• Lifeline Telephone Service Program (Lifeline)

If living on tribal lands:

• Bureau of Indian Affairs General Assistance
• Head Start
• Tribal TANF
• Food Distribution Program on Indian Reservation (FDPIR)

How to See if You’ve Been Enrolled Automatically

After you’re enrolled automatically, we’ll send you a letter to let you know and provide details about when you can expect to receive a discount on your monthly energy bill.

Not sure if you received a letter? To check your enrollment in the Energy Affordability Program, you can either log into My Account or check your bill.

How to Apply for the Energy Affordability Program

If you’re not currently receiving a discount and you want to enroll in the Energy Affordability Program, you can sign up online now. It's quick and easy.

Or if you prefer, you can download and complete your application:

• English Energy Affordability Program Application (PDF)
• Spanish Energy Affordability Program Application (PDF)
• Chinese Energy Affordability Program Application (PDF)
• Russian Energy Affordability Program Application (PDF)
• Korean Energy Affordability Program Application (PDF)
• Polish Energy Affordability Program Application (PDF)
• Bengali Energy Affordability Program Application (PDF)

Please send your application to us with your supporting documentation via:

• Email
• Fax: 1-212-844-0110
• In person by visiting one of our walk-in centers
• Mail:
  • Con Edison, PA Central
    4 Irving Place, 9 Floor, Box 34
    New York, NY 10003

  We can accept screenshots, photos, PDFs, and other document types, as long as the required information is visible.

  Energy Affordability Program Discounts

  Low Income Levels	Tier Description	Electric (Non-Heat Discount)	Electric (Including Heat Discount)	Gas (Non-Heat Discount)	Gas (Including Heat Discount)
  Tier 1	Regular HEAP grant or another eligible income qualifier	$42.38	$42.38	$4.48	$133.19
  Tier 2	Regular HEAP grant ≥ $435 and	$53.51	$66.32	$ 4.48	$159.11
  Tier 3	HEAP grant ≥$476	$73.07	$105.44	$ 4.48	$178.67
  Tier 4	Energy bills paid by public assistance	$67.22	$93.74	$ 4.48	$172.82

  Effective December 1, 2023

  Qualifying customers will also be signed up automatically for Budget Billing. If you’re behind on your energy bills, you’ll be enrolled once your outstanding balance is paid. If you’d like to opt out of Budget Billing but stay enrolled in the Energy Affordability Program, please contact us.

  Home Energy Assistance Program (HEAP)

  HEAP helps income eligible customers pay the cost of heating their homes. If you are eligible, you may receive one regular HEAP benefit per program year.

  If you are in danger of running out of fuel or having your energy service shut off, you may also be eligible for emergency benefits. If you are eligible, the Emergency HEAP Benefit can help you heat your home if you are in a heat or heat related emergency.

  EnergyShare

  If you’re a residential customer, you may qualify for up to $200 toward your bill annually per EnergyShare season.

  To qualify, you must:

  • have made at least one good-faith payment toward your bill within the last 12 months, and;
  • be eligible for government financial assistance and/or meet federal Home Energy Assistance Program (HEAP) income guidelines.

  See if you’re eligible by applying through our partner, HeartShare. Please call your local office or email HeartShare if there is no site in your area to apply.

  Governmental Assistance Programs for Business Customers

  As a New York business owner, you may also be eligible for governmental assistance programs through New York State Energy Research and Development Authority.

  Free Energy Efficiency Kit

  If you’re enrolled in the Energy Affordability Program, you’re eligible to receive a free kit with energy efficient items, including LED light bulbs, while supplies last.

  Rebates and Energy Saving Incentives

  Whether you’re a renter, homeowner, or business owner, our programs can help you save energy and money.

  New York State Energy Loans

  Residents may qualify for loan options to finance energy efficiency and renewable energy improvements.

  New York State Energy Savings

  New York State provides additional energy solutions and programs for residents and businesses.

  Cold and Hot Weather Protections

  When the forecast calls for extreme cold or heat, we will not disconnect residential customers’ service.

  Outages

  • Report & Track Service Problems
  • View Outage Map
  • File a Claim